Tenant FAQs

  1. How do I pay my rent?
  2. When is rent due?
  3. Can I paint, mount a TV on the wall or do improvements/changes to the property?
  4. I am thinking of getting a pet, what do I have to do?
  5. What do I do if something breaks?
  6. What if I’m the one who broke it?
  7. What if it’s an emergency?
  8. How can I break my lease?
  9. I am thinking of moving at the end of my lease. How do I give my notice?
  10. When do I get my security deposit back?

How do I pay my rent?

McEnearney Property Management accepts checks, money orders, or electronic payments. We do not accept cash. Once your lease is executed, you will be sent login information to our Tenant Portal where you can schedule your rent payments to be deducted electronically from either your checking account or credit card.

When is rent due?

Your monthly rental payments must be received no later than close of business on the first day of every month, even if it falls on a weekend or a holiday. If your rent has not been received by close of business on the fifth day of the month, a late penalty will be assessed.

Can I paint, mount a TV on the wall or do improvements/changes to the property?

Contact your tenant support staff member first. Painting or any structural modifications to the property are not permitted without written permission from the homeowner. Should you paint or modify the property in any manner without permission, you will be charged for the cost of restoring the home to its original condition.

I am thinking of getting a pet, what do I have to do?

Contact your tenant support staff member to determine if the homeowner will permit this. If so, you will be required to sign a pet addendum referencing the pet and pay a pet deposit.

What do I do if something breaks?

You should either contact your tenant support staff member directly or submit a maintenance request through your Tenant Portal. Be as detailed as possible about the problem so that we can determine who to send to fix it.

What if I’m the one who broke it?

Do not try to fix it yourself! Immediately submit a maintenance request through your Tenant Portal and be as detailed about the problem as possible. You will however be responsible for the cost of the repair.

What if it’s an emergency?

Emergencies as defined in your Tenant Handbook typically involve water and heat related issues. Be sure that you are aware of the location of the main water shut-off valve in your home. In the event of an emergency, call the After Hours number and leave a detailed message about the emergency. You will then be contacted by our on-call staff.

How can I break my lease?

Except in the case of a job or military transfer, there are no provisions for breaking your lease and termination fees will apply per your lease terms. If you feel that you must do this, please contact the office for further information.

I am thinking of moving at the end of my lease. How do I give my notice?

Just send a brief email to Karen McKenzie stating that you will not be extending your lease beyond its current term. Be sure to do this a minimum of 60 days in advance of the termination date.

When do I get my security deposit back?

Your lease requires that your security deposit be refunded within 45 days from the date that your lease responsibility ends. Make sure you have submitted all of the required receipts for the various move-out requirements and if no damage has been noted on our final inspection, we can typically refund your deposit within three weeks. If damage has been noted and we must obtain cost estimates to repair it or if all of the required receipts have not been provided, it may take the full 45 days.